Our aim is to be the preferred provider in each of our locations, setting standards and continually improving our service offering. This is also supported by the ability to use benchmark standards from the hospitality and care industry to share best practice in order to achieve the efficiencies required in today’s world.
Management a TLC Group have created their own quality audit tools which are used during announced and unannounced inspections, allowing for improvement plans to cover a wide range of business areas.
It is through a detailed analysis of customer opinion, advice and needs assessments that we can continue to deliver a consistently high-level of expertise. We continuously ask our clients to review and measure our ability and relationship against their needs and also the marketplace, allowing us to pitch ourselves at a level that others may not be able to. Customer feedback enables us to provide fast and effective solutions for any given situation but equally important, it allows us to share best practice throughout the company.
Apart from feedback, TLC Group works hard to understand each of their clients and their background on an individual basis, allowing them to provide for a variety of personal preferences and interests.
Equally important, TLC Group involves a number of their clients in decision-making that affects the day-to-day service they receive.