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Bank Support Worker

Job Description

Bank Support Worker

Beeches, Retford

£808 - £841

Role Purpose:

To support other members of staff in the provision of care; ensuring patients retain as much of their dignity and individuality as possible as well as being involved in the general activities of the Hospital/Unit.

Main Duties And Responsibilities

Support Patients who need assistance with independent living skills/ personal hygiene encouraging independence.

Assist Patients who have limited mobility or physical / learning difficulties, making the best use of aids provided. Carry out any levels of observation as directed by Nurse-in-charge.

To support the development of the process, practices and delivery of Active Care and Recovery.

Assist in framework of social activities by interacting with Patients and helping them continue with hobbies and activities in the Hospital and the community.

Answer Nurse Call System, giving assistance as required, as well as answering the door and telephone appropriately.

Carry out regular checks on Patients at intervals determined by trained Staff.

Closely monitor Patients who may be confused and / or have behavioural problems due to learning difficulties/ mental health needs. To assist in de-escalation or Management of Violence and Aggression as required.

Support/encourage patients to change beds, ensuring that rooms are clean, tidy – Activities of Daily Living.

If applicable, check Patients’ clothing and rooms as named support worker and ensure that all clothing is clearly marked.

Where relevant, you may be required to escort Patients during transport to and from their Hospitals as well as on social outings.

Serve meals, drinks and wash up as requested / required. To assist patients in the preparation of meals.

Report immediately to the Head of Care or the Hospital Manager any illness of an infectious nature or accident incurred by a client, colleague, self or another.

Notify the Head of Care or the Hospital Manager as soon as possible of the inability to work, and also on return to work, from all periods of absence.

Maintain complete confidentiality of all matters concerning the Hospital, Patients, Staff and related work. Have the ability to work within therapy boundaries.

To assist in ensuring quality targets are met in accordance with agreed standards.

Participate in Staff and Client meetings and attend training all mandatory and necessary sessions, it is a requirement of employment to ensure annual updates are maintained.

To participate in agreed systems of appraisal and individual performance review with the role of employee.

Understand and ensure the implementation of the Hospital’s Health and Safety Policy, Emergency and Fire Procedures.

Report any faulty appliances, damaged furniture or equipment and any potential hazard to the Hospital Manager.

Ensure the security of the Hospital is maintained at all times

Adhere to all Group policies and procedures within the defined time scales, NCSC standards and guidelines, Department of Health guidelines and legislation, including the Mental Health Act and Code of Practice.

Undertake other duties, as required, by a team leader, Head of Care or Hospital Manager.


Knowledge of Mental Health Issues

Understanding of Mental Health diagnosis


Ability to communicate at all levels.
Ability to work in a Team.
Able to contribute to the planning of care.

Able to use and work on own initiative.
Ability to undertake the shift patterns
Ability to negotiate
Good interpersonal skills
Able to assist patients with daily living skills


Experience within a rehabilitation setting
Evidence of working within a team
Evidence of post school training and qualifications.
Previous experience in the care of Mental Health patients/clients.
Previous experience in care environment.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Job Requirements