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Care Home – Deputy Manager

Job description


  • Ensure the maintenance of the highest standards of care consistent with the requirements of the registering authorities and the policy and procedure manuals.
  • Ensure the health, safety and wellbeing of residents.
  • Be responsible for good liaison with all appropriate outside professionals associated with resident care.
  • Undertake care tasks on a regular basis as required by the needs of the home.
  • Liaise with all regulatory bodies as required.
  • Apply the company’s complaints procedure which allows residents to have their complaints dealt with in an open and honest way without fear of victimisation.  Report to the Home Manager any complaints made by residents or relatives and investigate as required by the manager.
  • Investigate all injuries sustained by residents while in the care of the home.  Report all serious injuries to the Home Manager.
  • Be responsible, where possible, for all admissions of residents to the home.  Ensure their comfort and allay any anxieties they may have.  Ensure all appropriate resident details are taken and those pertinent to the better care of each resident.


  • Supervise staff in order to:

a)   Ensure a high standard of service is available to residents.

b)   To encourage ideas and suggestions which contribute to improved services.

c)   Discuss and find solutions to common problems.

d)   Carry out staff appraisal and development interviews at least once a year and supervisions every eight weeks.

e)   Ensure compliance with policies and procedures.

  • Responsible for the recruitment and selection of staff.  Ensure that all new staff have the necessary qualifications, training, experience or personality to be competent at their job.                 
  • Ensure that all relevant staff are aware of the legal requirements in relation to the administering and custody of drugs.
  • Ensure the off duty rota is planned 4 weeks in advance so that staff have a clear idea of their shift duties.
  • Introduce new staff to their duties to ensure that job descriptions are understood and followed.
  • Induction programme for staff which requires them to learn a range of basic skills in line with the Common Induction Standards.
  • Co-ordinate all staff leave to ensure adequate cover, in particular, on Bank Holidays and during the summer months.
  • To undertake care tasks on a regular basis and by so doing have direct resident contact.
  • To be prepared to change shifts at short notice to cover shifts that have become vacant due to sickness or absenteeism and avoid agency usage.
  • Be prepared to be called out by day or night in an emergency to give advice or assistance.
  • To liaise with and supervise as required via the maintenance person, the work of trades people on the premises of the home.
  • Ensure that staff Disciplinary and Grievance Procedures are understood and followed.

Budget and Domestic Management

  • To understand the budget constraints that applies to the home and to support the Home Manager in keeping within these constraints and in the careful and cost effective use of resources.
  • To advise the Home Manager on minor capital works and review the need to update equipment, furniture and fittings in priority order.
  • Ensure that the health and safety standards are maintained in accordance with the Health & Safety at Work Act (1976) and Gold Care Homes’ policy.
  • Check that new staff are given instructions on fire drills and that fire drills and records are kept in accordance with the recommendations of the Fire Authority.
  • Ensure that all record keeping required by regulatory bodies and consistent with legislation is maintained.



As required, attend meetings with the Home Manager to discuss the overall management of the home.

To carry out all the duties commensurate with the general level of responsibility for the post.

Be accountable direct to the Home Manager for the day to day management of the residential unit.

To implement and audit, where required, any Quality System undertaken by the Company.

Observe and maintain high levels of communication within the teams of staff, individual colleagues and residents.

Maintain client and business confidentiality at all times.

To undertake any additional training and development programmes that may be considered appropriate to enhance your contribution to the work at this home.

To review on a regular basis the job description for your post and to agree any changes.

Policies and Procedures

To be up to date on, and follow, the relevant procedures contained in the Home’s Policies and Procedures file as they affect your job and its responsibilities.

Equal Opportunities

Gold Care Homes is a company which consistently and positively celebrates differences that we have as people. This Home, in its policy and training, describes what we can expect of each other in our conduct. In your job, we expect you to make the fair treatment of colleagues and of those whom we serve a priority.

Reporting Manager

Judith Boikhutso

Job Requirements