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Client Service Advisor - Full/Part Time - North Bristol

Job Description

Abortion Care Services

About Us

Marie Stopes UK is a reproductive health charity, best known for its abortion services which help 70,000 women a year. Our network of welcoming clinics and local community services, together with a 24 hour confidential helpline work, provide high quality, safe, accessible and compassionate advice, care and support for the women and men who need us. 95% of our services are commissioned by the NHS.

Our clinic network is growing as part of our strategy to be the charity of choice for the women and men who turn to us for help, and for our funders. Our influence is growing too, as we work to increase public and political understanding of the issues women and men face in making reproductive choices.

We’re looking for people who share our drive to provide the best quality care to everyone who needs our services to join our committed teams of clinical, management and support staff.

We’re proud to be champions for reproductive choice, and we work hard every day to make a reality of women’s rights to decide whether and when to have children.

About the role

We are looking for confident and empathetic Client Service Advisors to join our busy Bristol contact centre.

One Call is our 24 hour, 7 day a week contact centre. We are looking to fill 30 and 375hrs contracts; therefore we would expect applicants to take a flexible approach to their working hours. Please indicate your availability/preference on the application form. Please note all contracts work on a two week rotation and will contain either at least one weekend shift and may contain an overnight shift (rotation dependant) or will be a week of days followed a week of nights (depending on your preference).

We provide women, men and couples with support and advice on sexual and reproductive health including family planning, vasectomy, health screening, counselling and pre and post abortion care. Working within One Call is a highly rewarding and challenging environment where you will be providing the first line in support to clients in need of Marie Stopes International’s support.

Day-to-day you will provide exceptional, consistent levels of service to both our clinics and our clients to achieve high levels of satisfaction via the telephone. Remaining non-judgemental and empathetic, you will have a high level of knowledge of the services we can provide, in order to offer full and non-biased information at all times.

As well as providing information, you will be making appointment bookings for our clinics by balancing the client’s needs with appointment availability.

About you

In order to be successful in the role you will have:

  • A high attention to detail, excellent organisational skills and used to co-ordinating a number of tasks at once
  • An empathetic and unbiased nature (pro-choice on abortion)
  • Excellent listening skills and telephone manner
  • Clear communication style
  • Experienced in using various computer systems
  • A depth of customer service experience, ideally gained within healthcare either face-to-face or over the telephone
  • It would be fantastic if you speak a second language as we often take calls from non-English speakers however this is not a pre-requisite for the role!

What we can offer you

In return for this commitment, we can provide you with

  • Ongoing career support
  • On the job training in our modern, friendly open-planned office
  • A supportive environment for personal and professional development
  • Highly competitive salary of £18,720 (pro Rata)
  • Great benefits package.
  • Free onsite parking

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Job Requirements