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Healthcare Assistant

Job Description

Our nursing teams make a real difference to patients' lives; we have helped create thousands of families throughout the UK and overseas.

This interesting, varied role supports our main Nursing team and includes clinic, ward and theatre/procedure room duties. You'll be supported and encouraged to rotate across all areas and develop a multi-skilled approach.

Healthcare Assistants at CARE benefit from being part of a highly professional, multi-disciplinary team and are a vital part of the service we offer to our patients. We will give you advice, guidance and excellent learning opportunities.

Candidates should have relevant experience as a Healthcare Assistant and previous experience of working within fertility, gynaecology or in a clinic environment would be advantageous.

This post is subject to Enhanced Disclosure with the DBS.

Full duties:

  1. To assist qualified nursing staff to provide a high standard of care to patients undergoing fertility investigations and treatment.
  2. To assist with monitoring of treatment cycles with a systematic approach to patient care. This will include liaising with medical, nursing, ultrasound, scientific and secretarial staff.
  3. To work in the treatment room, supporting theatre staff.
  4. To prepare for procedures in theatre.
  5. To provide administrative support to the nursing team, e.g. preparing files for clinic lists, printing, filing of blood test results, inputting results onto the CIS database.
  6. Preparing patient files for nurse teach sessions.
  7. Assist with ward duties, including recording observations of patients and providing pre- and post-operative support.
  8. To maintain accurate and legible documentation in line with protocols and regulatory requirements.
  9. To assist with phlebotomy, i.e. take blood samples from patients according to CARE protocols (following adequate training and completion of competency assessment) and obtain blood results accurately for the planning of patient treatment.'
  10. To maintain effective communication with patients, medical staff, nursing colleagues, Clinic Director and other staff, including all CARE centres.
  11. Give information and support to patients as requested by the nurse team, maintaining confidentiality.
  12. To ensure that the privacy, dignity, cultural and religious needs of patients are met.
  13. To ensure that equipment is left in good order, reporting any faults or hazards.
  14. To assist in the efficient and economic use of materials, equipment and identify areas of required improvement.
  15. To assist with promoting a quality service to patients.
  16. Attend CARE clinic and nurse meetings.
  17. To develop and maintain professional development in line with the CARE competency framework.



  • Good standard of basic education - GCSE level or equivalent
  • NVQ Level 2 or 3 in Health & Social Care



  • Proven customer service skills


  • Experience of working in a clinic setting
  • Theatre experience
  • Fertility or gynaecology experience



  • Ability to work flexibly to cover the needs of the clinic
  • Attention to details in record keeping and practical work
  • Good organisational skills and the ability to prioritise own workload
  • Ability to record and retrieve information using a computer


  • Venepuncture/phlebotomy skills
  • Good general IT skills, including the Microsoft Office package



  • Empathy and understanding of the needs of patients
  • Ability to work effectively as part of a team, as well as the wider multi-disciplinary team
  • Ability to communicate effectively with staff and patients over the telephone, face-to-face and in writing



  • An understanding and appreciation of patient confidentiality


  • An understanding of the Human Fertilisation and Embryology Authority (HFEA) and Care Quality Commission (CQC)

Job Requirements