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Hospital Volunteer

Job Description

This adveritsement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

Spire Harpenden Hospital, part of the award winning Spire Healthcare Group, is situated in Harpenden, central Hertfordshire, close to the Bedfordshire border.
It is a premium private hospital consisting of 79 beds and 5 main theatres. providing a range of treatments to patients in the local area.

We employ over 300 staff including nurses, radiographers, physiotherapists, medical secretaries, administrators, housekeepers and porters. We work with consultants from all the local hospitals to offer the best care possible.

Spire Harpenden Hospital support their staff in career development, and offer a range of both full-time and part-time positions. We are proud to offer staff a welcoming and friendly environment in which to work.

Spire Harpenden Hospital is a short drive from Luton and St Albans, and 30 minutes from Dunstable, Hemel Hempstead, Hertford and Welwyn Garden City. Good public transport links exist between St Albans and Luton and Spire Harpenden Hospital.

We are looking to appoint several Hospital Volunteers to provide an enhanced interactive service direct to our Patients and their visitors in Spire Harpenden Hospital and surpass their expectations of excellent patient care. The volunteers will provide assistance to the hospital team to support efficient and effective process and holistic care throughout the patient journey. This role is predominantly based on the wards, however, some Volunteers may be based in outpatient and reception areas.

Overall Responsibilities

The primary role of the Volunteer at all times is to talk to Patients – all other tasks which support the roles of other hospital staff are secondary

  • To provide an efficient, effective and quality volunteer service for the Wards, Reception and Outpatient areas or other departments as directed.
  • To carry out duties in an efficient, friendly, warm and caring manner.
  • Comply with the Health & Safety at Work Regulations, Fire and COSHH. Report any faulty equipment / work hazards to a senior member of staff.
  • Understand the risks associated with Healthcare Associated Infections (HCAI) and understand personal responsibilities as agreed with line manager in the prevention and control of HCAI.
  • To provide a high level of customer service and reflect the ethos of Spire healthcare.
  • Report any concerns regarding the wellbeing of patients, visitors or contractors to the hospital to a senior member of staff.
  • To be aware of the emergency procedures within the hospital and to support safe process in every event.
  • To recognise when assistance is required and to activate accordingly.
  • To treat patients and their relatives as individuals and aim to meet individual needs.
  • To help maintain patient privacy and dignity at all times.
  • To recognise the small things that will make a difference.

Hours of Duty

  • To be agreed between the volunteer and the Volunteer Coordinator.
  • The sessions agreed will be for at least a 3 hour period. The times will be flexible and agreed according to the needs of the service and the individual.

Person Profile

  • No formal qualifications are required; however the post holder must have excellent customer service skills and a cheerful ‘can do’ attitude.
  • The post holder must be able to adapt to work flexibly to meet the needs of patients and the hospital team at any given time.

As this is a volunteer role there will be no remuneration.

For further information regarding this role please contact Christine Sheppard (( Email address removed )) on  ( Phone number removed ) 

All applications to be submitted through NHS jobs.

An enhanced disclosure from the Disclosure and Barring Service or Disclosure Scotland will be applied for in the event of a successful application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship (formerly a Work Permit)

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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