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Lead Sexual Health Nurse – Band 7/8a (18mth fixed term/perm)

Job Description

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

SH:24 is an online sexual health service, delivered in partnership with the NHS. The service provides people with free STI test kits, information and advice – 24 hours a day.

This is a unique role. SH:24 are seeking an experienced sexual health nurse to deliver care and advice remotely and play an integral part in the management and growth of the service.

Remote communications such as the telephone, text messaging, webchat and other online digital applications are used by SH:24 to engage and consult service users. Whilst close links with traditional NHS clinical settings will be maintained (fostered through strategic partnerships) this role represents a progressive shift in service provision to benefit both service users and the NHS alike.

The role will encompass all clinical communications with SH:24’s service users - remotely notifying service users of positive STI results and offering appropriate remote sexual and reproductive health support (contraception consultations via text, webchat and telephone).

The role also incorporates the management of STI test kit distribution and clinical policies.

This role requires flexible working across sites. Depending on shift patterns, some out of hours work may also be required.

Clinic responsibilities

- Develop an understanding of service user needs; offer remote support and encouragement; provide sexual and reproductive health knowledge and skills to support and facilitate high quality, personalised care

- Remotely undertake sexual health histories and screening for sexually acquired infections via text messaging, webchat and telephone

- Remotely undertake contraception consultations via text messaging, webchat and telephone

- Undertake pre and post-test discussions with service users remotely, regarding STI testing and contraception using interpersonal skills to assess user understanding and eligibility for pre and post treatments/methods

- Inform users of their results remotely by (text messaging and telephone) and make appropriate decisions regarding the implications for the management of their care. Be able to discuss the meaning of these results for users and their sexual partners in a sensitive, non-judgemental and supportive manner. Offer emotional support to patients regarding the meaning of these results and refer to other members of the wider NHS multidisciplinary team (e.g. psychology services) as appropriate.

- To adhere to policies on such areas as, ‘at risk groups’, vulnerable users, Child Protection and Fraser competencies in relation to sexual health and the under 16s and manage/signpost online

- Where appropriate, remotely assess and refer service users to partner agencies/services in emergencies (in line with SH:24 policy).

Operations management

- Update and manage clinical procedures, in-line with the protocols of partner NHS clinics

- Assess all flagged users; those at risk, those who have yet to respond and those who did not attend

- Log reactive results according to SH:24 procedures

- Generate and track key performance metrics

- Liaise directly with the laboratory and pharmacy to track orders and confirm results

- Oversee and manage outgoing STI test kit distribution (inc. stock management), inclusive of the SH:24 user record system and proactively track and manage all live user statuses

- Line management of support team

Quality, innovation and improvement

- Ensure that user experience is paramount by obtaining and managing user feedback to improve their experience of the service

- Provide sound clinical leadership and develop support mechanisms for sharing good practice

- Work closely with the SH:24 service development team to continuously improve the service; enhancing the efficiency and effectiveness of the service for the benefit of service users and partner NHS clinics alike

- Weekly liaison with partner NHS Trusts to update on progress, protocols and new initiatives/optimisation

- Represent SH:24 at market warming and mobilisation events.

Our values

We are absolutely committed to ensuring that SH:24 users have the best possible experience . We are looking for people who are committed to delivering excellent care and who take pride in what they do.

The successful candidate will be part of a progressive, highly innovative team, benefiting from mentoring from senior clinical NHS consultants and specialist consultants in Public Health.


We will support candidates with sabbatical applications who would like to apply for the post on a one year term.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship (formerly a Work Permit)

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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