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Patient Safety Manager

Job Description

Lewisham and Greenwich NHS Trust was formed in October 2013, following the merger of Lewisham Healthcare NHS Trust and Queen Elizabeth Hospital in Woolwich. The Trust was named as one of the top 100 healthcare employers in HSJ's 2014 survey on the best places to work.

Over the last year, key developments have included:

  • Ongoing work with health and social care partners to reduce A&E waiting times and improve the discharge process.
  • Improvements to how we manage patient information – with the introduction of new systems of electronic patient records at Queen Elizabeth Hospital and University Hospital Lewisham.
  • Our ongoing recruitment campaign, which has increased the number of permanent staff by over 400 since the merger.
  • Work to improve infection control, such as the introduction of new hand hygiene foam or gel dispensers in public areas around our sites.
  • New services and facilities, such as the midwifery-led Greenwich Birth Centre, which opened in May 2015.

We will continue to work with staff and local people to deliver improvements. In return for your dedication and hard work, we offer well-established, structured mentoring and staff development packages to support you in your role.

We are seeking exceptionally motivated individuals to join our friendly dynamic team.


There is currently an exciting opportunity within the Patient Safety Team for a Band 7 Patient Safety Manager.

This opportunity may suit an existing band 7 post holder looking for a new challenge or a band 6 looking to develop their role in relation to the patient safety agenda. The successful candidate will have at least 5 years’ experience working in the healthcare sector along with the appropriate qualification(s).

This is a full time position and is a Trust wide post therefore the successful candidate must be prepared to travel across sites (there is an internal shuttle bus).

The Patient Safety Team provides expert support and advice to the clinical divisions across the Trust in relation to all aspects of patient safety.

Key components of the role will include the provision of support, advice and training to the clinical divisions to ensure there is evidence to support the implementation of actions arising from patient safety investigations, and ensuring the learning is shared. Education and training of staff at all levels is also an integral part of the role. Knowledge and skills of the use of a risk management system would be desirable. The Trust uses the Ulysses Safeguard system as part of its risk management systems and the successful candidate will be expected after training to assist in the day to day management of the system which will include the review of reported incidents and appropriate escalation. The role will include the provision of training in the use of the system to staff at all levels within the organisation.

There is a need for previous experience in the investigation of incidents as is the need to be able to review and provide constructive feedback on draft investigation reports. Some knowledge of the fundamental standards of the Care Quality Commission is welcomed.

The successful candidate will be a good communicator, as they will be required to communicate effectively with staff at all levels within the organisation both verbally and in writing, and on rare occasions externally with different agencies and / or patients and their families, with good information technology skills.

This post represents an excellent opportunity for someone who is passionate about patient safety, and has the necessary drive, determination and skills to help the Trust to ensure patient safety is at the core of everything it does and to become part of a dynamic team in which the vision is to make a positive difference to the quality of patient care.

Job share will be considered.


For further details / informal visits contact:
George Absi, Head of Governance on  ( Phone number removed ) .

Please note that the as part of the application process, you will need to complete a short values based pre-application question. Your responses to the question will impact on whether or not you are able to successfully continue with your application. Please have a look on our website to find out more information before you start the pre-application question. If you are unsuccessful with the pre-application question, it means that you are not in harmony with our values. We thank you for your interest in Lewisham and Greenwich NHS Trust.

For vacancies where a high volume of applications are received, we reserve the right to close the post before the stated closing date. Please apply as soon as possible to avoid disappointment. Due to the volume of applications for some posts, it may not be possible for us to contact all applicants with the outcome of the shortlisting. Therefore, if you have not heard from us within 4 weeks of the closing date, you should assume that you have not been successful.

Shortlisted applicants for posts up to and including band 4 may be invited to sit a basic numeracy and literacy test as part of the interview process. If you have any concerns about your ability in either area you are strongly advised to visit the Excellence Gateway website and try some of the activities and practice questions. If you have been shortlisted and previously passed either test, please make us aware.

Our employment checking processes require that all appointed candidates provide the contact details of their current HR Department.

If you have a disability which makes completing an application form difficult please contact:

For substantive Non Clinical roles Non Medical Recruitment on  ( Phone number removed ) ; for Clinical roles at QEH Medical Staffing on  ( Phone number removed ) /6749, Clinical roles at UHL call  ( Phone number removed ) ,  ( Phone number removed ) , for Temporary Staffing roles, please contact Bank Recruitment Office on  ( Phone number removed ) /5302, quoting the vacancy reference number.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship (formerly a Work Permit)

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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