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Professional Advice Line Call Handler

Full Time

Job Description

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care support services, secondary care support, offender healthcare services, Telecare and Telehealth, IT solutions, pharmacy and medicines management and Care Co-ordination centre services.

Professional Advice Line Call Handlers Ref: ACCC035

Salary: £7.68 per hour - £9.98per hour(depending on time of the day and day of the week worked)

Location: Ashford Care Co-ordination Centre

Hours of Work: 12 hours per week

Job Purpose:

Take telephone calls from other Healthcare services and patients where appropriate in a professional and courteous manner. Record all essential information accurately. Ensure all calls are correctly passed into the correct service. Work with Healthcare services to ensure calls have been received where appropriate. Work closely with the Dispatch Controllers to ensure that all faxes and information have been diligently relayed where necessary.

Closing Date: 24 January 2017

Application Process: For further information, including an application form please visit our careers page at CV’s will not be accepted without a completed application form.

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