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PTS Call Handler

Job Description


The East Midlands Ambulance Service NHS Trust provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire). We have over 70 locations and 800 vehicles, a range of specialist medical devices and 3100 staff supported by 1800 volunteers.

Opportunities have arisen for PTS Call Handlers in Horizon Place, Nottingham on both a full-time and part-time basis. Please specify which you would prefer on your application.

Call Handlers will be required to flexibly cover a wide range of hours. This will be discussed further at interview.

As part of the development program for this role, you will also be required to complete a Level 2 Apprenticeship in Contact Centre Operations over a period 18 months.

This is an ideal opportunity for individuals to join a service which is committed to delivering outstanding patient care. If you are looking for a role that delivers job satisfaction and the opportunity to develop in an environment where the patient is at the center of everything we do, then this role is for you.

We are particularly looking for individuals who;

  • are truly committed to delivering excellent patient care.
  • have personal values that match the EMAS values of respect, integrity, teamwork, contribution and competence.
  • are looking to join an employer that is committed to developing its workforce.
  • are looking to develop themselves and have the desire to be the best they can possibly be.

The successful applicant will be responsible for receiving calls from patients and healthcare professionals requesting ambulance transport. The role also involves taking responsibility for the day-to-day organisation of ambulance resources to provide a cost effective and efficient service by the use of dynamic planning and day control management. The post holder will be required to plan on the day and in advance ambulance workloads in order to meet required quality standards.

We are looking for applicants with experience in dealing with members of the public, customer services and working within a team. A good standard of general education is also desired. You should be willing to work towards an NVQ qualification in Customer Services or an equivalent qualification. Effective communication, literacy, numeracy and computer skills are mandatory. You will be self-motivated with the ability to remain calm under pressure. Experience in a control room or liaison environment is also desirable.

We reserve the right to close this advert early should we receive a suitable number of applications. Full-time positions will be allocated to candidates based on their scores throught the interview process. The availablity of full or part time positions is liable to change at any point.

EMAS NHS Trust is an equal opportunities employer and is committed to improving representation from all sections of the community and well-being of its workforce. We are keen to promote a positive work-life balance wherever possible and have introduced various policies and working practices to support this goal.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is – and we have a team of great people, with great values: respect, integrity, contribution, teamwork and competence.

Closing Date: 25/10/2016

REF: 335-130-16

If you haven’t heard back from us within 4 weeks of the closing date please consider your application unsuccessful.

EMAS NHS Trust operates a smoke-free environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship (formerly a Work Permit)

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

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