You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public. Ideally, you’ll have worked in a care home setting. You’ve got a good basic education with GCSEs (or the equivalent) including English and Maths. You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people – face-to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.
As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way. You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries. As well as providing great customer service, you’ll be responsible for general office duties such as helping with the payroll. As ‘front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.
As a Receptionist/Administrator at Care UK, you can look forward to:
We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people. As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential – with first-class training and support.
At Ellesmere House, we offer high quality care, together with a great location in the heart of Chelsea.
Ellesmere House is a strikingly modern, purpose-built care home with a great location in the heart of Chelsea in west London. We provide nursing and residential care for older people, including those with physical disabilities. Our team are experts in supporting individuals who are living with Alzheimer’s or other forms of dementia and we also offer sensitive end of life care.
We treat residents with respect and compassion, helping them to carry on dignified, fulfilling, happy and independent lives. Our team spends a lot of time getting to know residents very well, so that we can provide personalised care that's perfectly tailored to each individual. We enjoy exploring everyone’s personalities and learning about their pasts, and we use life story books to help us do this