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Recovery Support Worker

Job Description

Partnerships in Care are one of the UK’s leading providers of independent specialist secure and step-down care across the UK.

With hospitals around the country, 30 years of experience and highly experienced teams, we help patients and commissioners find the right care pathways, without the need for multiple reassessments.

Our Recovery Support Worker role involves:

  • Undertaking support duties to service users with varying degrees of mental health illness in line with agreed plans and direction by the clinical team.
  • Working towards attaining as much involvement, independence and choice as possible for residents in the organisation of their daily lives, as determined by the individual programmes and operations policies.
  • Supporting service users to attend and gain new experiences within their local community.
  • Having a willingness to be respectful, accepting and tolerant of the people that require support, ensuring that service users’ needs are met and that the dignity of service users and staff is maintained at all times.
  • Ensuring the upkeep of service users’ records where appropriate along with other unit based administration.
  • Being supportive of service users in all areas identified within the service users’ plan of care with an emphasis on the promotion of progressive interdependence/ social and personal development.
  • Supporting and assisting service users with personal care as identified in agreed plans of care.
  • Assisting in the development of service users personal plans, their implementation and monitoring.
  • Establishing and maintaining relationships with residents which will complement and contribute to the care programme and create a pleasant environment in which to live.
  • Participating in the preparation and serving of meals with residents where appropriate, taking into account residents’ personal preferences, choice and the need for a balanced diet.
  • Contributing to the daily running of the home, e.g. shopping, cleaning and involving residents to the limits of their ability in all aspects of normal daily living.
  • Taking part in scheduled day activities with residents in accordance with the care programme and to actively ensure that residents are involved in normal living activities.
  • Contributing to effective communications with residents, their relatives, friends, professional helpers and other members of staff, ensuring the continuity of quality and safety in the provision of personal care services.
  • Accompanying residents on shopping trips and outings and on occasion holidays.
  • Reporting any hazards and defects, with the building or equipment, to your line manager, home manager, or the maintenance person.
  • Possessing the ability to diffuse/resolve stressful situations with the use of effective communication skills.
  • Undertaking training and development courses as required and to contribute to the identification of own training and development needs.
  • Attending all statutory and mandatory training as required by the Company in order to fulfil your duties.

To be successful as a Recovery Support Worker, you’ll need:


  • NVQ/QCF Level 2 or equivalent in Health & Social Care
  • Willing to work towards NVQ Level 3
  • Experience of working in a care environment, especially mental health.
  • Basic understanding of using IT systems (MS Office, Web Based System)


  • Ability to communicate on the telephone
  • Good interpersonal skills
  • Able to return information and carry out instructions accurately.
  • Able to maintain confidentiality
  • Able to accurately record basic physical observations
  • Able to prioritise workload
  • Excellent verbal and written skills
  • Able to use own initiative
  • Experience of working with people
  • Customer service experience

About our benefits

In return for your expertise and hard work, we offer a wide range of benefits:

  • 25 days annual leave plus bank holidays (at commencement of employment)
  • A Group Personal Pension Plan (GPPP)
  • Private Medical Insurance Scheme
  • Life Assurance
  • Free meals while on duty
  • Carefirst – Employee Assistance Services
  • Continuous learning and development
  • Childcare vouchers
  • Career development
  • Personal health insurance
  • Voluntary Benefits

All positions within Partnerships in Care (PiC) are subject to an Enhanced Disclosure and Barring Service check. Unless specifically commissioned in advance PiC will not consider Applications submitted by or through agencies.

PiC is an equal opportunities employer.

Please read the job description and person specification carefully and ensure that you demonstrate the knowledge, skills and experience required to carry out the role.

Any personal information you provide will be treated in the strictest confidence and in accordance with the Data Protection Act 1998.

We aim to write to all applicants informing them of the outcome of their application, but if we have not contacted you after four weeks from the closing date please assume your application was unsuccessful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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