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Recovery Support Worker

Job Description

Partnerships in Care 1 Ltd is one of the UK’s leading providers of independent specialist secure and step-down services for people with mental illness, personality disorders, learning disabilities, autism spectrum disorders and brain injuries.

255 Lichfield Road is a registered independent hospital, with two distinct areas: an intensive 8-bed rehabilitation environment and 20 individual flats for people whose rehabilitation and recovery needs are less intensive. We offer a complex care recovery pathway (CRP), for Service Users with complex mental health illnesses.

This role includes undertaking support duties to Service Users with varying degrees of mental health illness, in line with agreed plans and direction by the clinical team. You will work in a recovery focused way collaboratively with the team and Service Users.

Our Recovery Support Worker role involves:

  • Support service users to attend and gain new experiences within their local community
  • Support and assist service users with personal care as identified in agreed plans of care
  • Act as a key-worker for a service user, with support from the RMN
  • Establish and maintain relationships with service users which will complement and contribute to the care programme and create a pleasant environment in which to live
  • Contribute to the daily running of the home, e.g. shopping, cleaning and involving residents to the limits of their ability in all aspects of normal daily living.
  • Accompany residents on shopping trips and outings and on occasion holidays
  • Possess the ability to diffuse/resolve stressful situations with the use of effective communication skills

To be successful as a Recovery Support Worker, you will need:

Skills and Knowledge

  • Experience of working with people
  • Customer service experience
  • Experience of working in a care environment, especially mental health
  • Ability to communicate on the telephone
  • Ability to accurately record basic physical observations
  • Excellent verbal and written skills


  • NVQ/QCF Level 2 or equivalent in Health & Social Care (Desirable)
  • Willing to work towards NVQ Level 3 (Desirable)

All positions within Partnerships in Care (PiC) are subject to an Enhanced Disclosure and Barring Service check. Unless specifically commissioned in advance PiC will not consider Applications submitted by or through agencies.

PiC is an equal opportunities employer.

Please read the job description and person specification carefully and ensure that you demonstrate the knowledge, skills and experience required to carry out the role.

Any personal information you provide will be treated in the strictest confidence and in accordance with the Data Protection Act 1998.

We aim to write to all applicants informing them of the outcome of their application, but if we have not contacted you after four weeks from the closing date please assume your application was unsuccessful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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