Resident Experience Care Specialist
Base Pay : N/A
Other Pay : N/A
Location : UK-South Yorkshire
Site or Unit :
Support Office - England East
Regional Office, South Park Care Home, Gale Lane, Acomb, York. YO24 3HX
Contracted Weekly Hours : 40
Four Seasons is part of the Four Seasons Health Care Group, the UK's largest independent healthcare provider. Within the Four Seasons Health Care Group are three brands - Four Seasons, brighterkind and The Huntercombe Group. Four Seasons operate 350 care homes across the UK, offering many different types of care, including residential care, dementia care, respite care, rehabilitation and intermediate care.
We've earned a reputation for professionalism and a high quality of care, largely thanks to our well trained, dedicated and compassionate staff. Their drive to deliver the highest standards is what makes Four Seasons stand out.' To make care special, our people need to be special too - just ask any of our 30,000 employees!
Our central support functions are critical to ensuring our care homes are able to deliver the highest level of quality care. Central support teams exist to support managers, nurses and care staff in all aspects surrounding the operation of the care home allowing them to focus solely on the care of our residents.
Four Seasons Health Care is enhancing its current operational structure by integrating a Resident Experience Team in the South-East region.
Individuals with experience of the care sector are invited to apply to enhance our team supporting on various operational challenges. This could be working in homes with home managers and clinical teams, to fix issues to improve the standards of care, providing face to face training, or ongoing monitoring of quality of service.
The post holders will be expected to build relationships across a network of homes in a sub region, undertaking quality improvement and support visits. The post holder will be expected to work flexibly travelling to homes across the South-East region to make best use of their skills and experience. Whilst being an expert in one of more areas of care delivery, the post holder will be expected to support all areas of operations working as a team with specialist and generalist colleagues.
Our resident experience team will work collaboratively with operational staff across the region to deliver service improvement and key strategic priorities. The roles are designed to support a cultural shift to ensure engagement in change activities and will be supporting specific projects. The team will be developing our arrangements to identify problems and solutions in homes.
You should be familiar with the requirements of health and social care regulators and with quality improvement processes. Note that communication with a variety of stakeholders is an essential part of the role. Candidates will be expected to have good competence with modern business IT, be able to develop reports, and understand performance management. Knowledge of incident reporting and investigation systems would also be useful.
Four Seasons Health Care provides a variety of competitive benefits, holiday allowance, childcare vouchers and an employee discount scheme.
If you have the skills to succeed in this role and are committed to the provision of quality care please click on Apply now.