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Single Point of Access Nurse / Urgent Care Delivery Team

Job Description

Pennine Care NHS Foundation Trust provides specialist mental health services and community services for more than one million people in Bury, Oldham, Rochdale, Heywood, Middleton, Stockport, Trafford, Tameside and Glossop. The Trust’s Headquarters is based in Ashton-under-Lyne, ten miles north east of Manchester city centre.

The Care Quality Commission has rated the quality of services provided by the Trust as 'excellent', which underpins the Trust's vision to become a world-class provider of mental health care. In July 2008 we became the 100th NHS Foundation Trust which provides greater freedom to tailor our future plans to best meet the needs of the communities we serve and be more accountable to local people.

The Trust provides support to all new starters, in patient facing roles bands 1 to 4, to successfully complete the Fundamental Care Certificate standards relevant to their role. The certificate provides knowledge and skills to enable staff to perform safely and effectively.

All new starters to Pennine Care NHS Foundation Trust who are appointed to a post which requires a Disclosure Barring Certificate check (DBS) will be recharged for the full cost of the check. Substantive staff can choose to spread the cost over their first three months’ salary or, if preferable, pay the full amount from their first months’ salary. Members to the Trust bank must repay the full amount from their first pay. The Trust encourages all staff and bank workers to registered with the DBS update service at an annual cost of £13, for bank members this is obligatory. The cost of an enhanced DBS check is £44 and for a standard check £26, both attract an administration charge of £350.



Whether you are just starting out in your career or are looking to use your skills and experience in a new role, Pennine Care is the right employer for you, an organisation with a real sense of community we actively support and develop staff to ensure our patients receive the best quality care.

We are looking for self-motivated individuals to join our expanding Single Point of Access Referral Service – Access Bury Community (ABC). You will be working alongside experienced clinical and administrative staff supporting the patient through the referral pathway.

The post holder will be responsible for the comprehensive triaging process, ensuring referrals into Access Bury Community (ABC) are appropriate, whilst providing support to the Band 6.

The post holder will be responsible for onwardly managing referrals for the Community Nursing teams via Access Bury Community (ABC). ABC is a single point of access for all urgent and non-urgent referrals to Bury Community Nursing. The post holder will use their triage skills and manage each referral coming into the Single Point of Access (ABC) then forward to the appropriate sector for allocation. Urgent referrals will be allocated at the point of contact through the urgent care delivery team which will sit within the single point of access, in order that same day domiciliary visits can be delivered.

The role will be expected to support the wider Community Nursing team with the Borough/Organisation as well as act in its primary role as part of the Community Urgent Care team to ensure appropriate support is provided to meet service demands and ensure care is delivered in a timely manner.

The role is 375 hours per week working Monday to Friday, however as the service develops there will be a requirement to work Bank Holidays and weekends with the future vision of extended hours.

You must possess effective communication and negotiation skills. As advocates for our patients we need you to have the ability to inspire people at all levels. It is expected that you will have an understanding and commitment to the modernisation of Community Nursing.

There will be an expectation that the role will internally rotate between triage clinician and the urgent care delivery team, giving the post holder the option to maintain a clinical role.
Travel is an essential part of the urgent care delivery team model covering the borough of Bury; please demonstrate in your application how you would meet this requirement.

There will be an expectation, as part of the transformation programme, that the service will expand to working a 75hr day between the hours of 8am and 8pm 5 days per week. The service is open to application who wish to work full time or part time.

For further details / informal visits contact:
Victoria Johnson, Service Lead
Tel:  ( Phone number removed ) 

The Trust is committed to improving the working lives of our employees. We actively promote equal opportunities, flexible working & staff support

We are committed to safeguarding & promoting the welfare of children & vulnerable adults & expect all employees & volunteers to share this commitment. Appointments to regulated activities will require an enhanced DBS disclosure

  • Priority will be given to applications from NHS employees who have an at risk status
  • Applicants will be informed about the progress of their application following shortlisting. Only those applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview.
  • Please note that you will be contacted via email so it is important to check your spam filter, if any mail goes to your junk folder you will need to mark it as safe. Computer access is available via your local Job Centre & Library
  • The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment
  • Applicants applying for this position who want to be considered under the disability 2 ticks scheme will be guaranteed an interview if they meet the essential criteria on the person specification for the post
  • Should you require a reasonable adjustment to our recruitment process please contact  ( Phone number removed )  at the earliest opportunity to ensure that measures can be put in place to enable your application for this post
  • Please consider your application carefully. If you are currently part of a lease car scheme with your current organisation, the Trust is not able to cover the costs of early termination charges
  • Please be aware that we have a strict policy on unsolicited contact from recruitment agencies. Please do not contact Recruiting Managers directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Job Requirements