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Support Worker

i4 JOBS
Stowmarket
£18,746 - £21,268 / year
Full Time

Job Description

Support Worker

Norfolk (Breckland and South Norfolk) and Suffolk (Sudbury and Stowmarket) - Office based Diss

£18746-£21268 per annum

Full time 37.5 hours per week Monday to Friday – half of the week working in Suffolk and half in Norfolk

Our client provides housing management and support services to over ninety residents living in East Anglia. The supported housing provision ranges from hostel accommodation to shared and self-contained flats provided for both men and women who require support. They may be ex-offenders or have other problems such as substance abuse or low level mental health problems. They are referred mainly by the local authorities with which we work.

Support Worker – Role Overview and Responsibilities

To provide support and housing management services to single men and women living in the community. To work with them to overcome the issues that affect their opportunity to live independently and achieve positive outcomes in their lives.

Essential Skills and Experience


  • Ability to work effectively and cooperatively as a team member
  • Ability to consult & involve residents in service provision
  • IT literate
  • Ability to provide high quality housing management and support services to residents
  • Ability to cope in a sometimes stressful work environment
  • Ability to communicate effectively with all sections of the organisation and to external agencies
  • A full driving licence and the use of a car for work purposes
  • Ability to compose and write reports
  • 2 years’ experience of working with vulnerable people with a range of support needs
  • Experience of assessing residents’ needs and of providing them with a support service
  • Experience of liaising with & maintaining good relations with external agencies
  • Minimum level C GCSE in Maths and English
  • Knowledge of equal opportunities issues
  • Knowledge of health & safety requirements
  • An empathic approach to the issues that residents face

Desirable Skills and Experience of


  • Using an IT based system for client records
  • Providing ‘Housing Related Support’ and the Quality Assessment Framework Standards within this regime
  • Housing management

Holidays: 28 working days pro rata rising by one day per year of service up to a maximum of 30 days pro rata plus Bank Holidays

Pension: They operate an auto-enrolment pension scheme and contributes the equivalent of 6% of employee’s salary into this.

The Support Worker must also participate in the emergency callout rota for the organisation’s properties. When on call, staff will receive a standby allowance of £14 per day. In addition, there may be occasional evening meetings that the post holder will be expected to attend.

A mileage allowance will be paid as necessary and as determined by the Executive Committee of Solo Housing.

An enhanced DBS check will also be required.

The Next Step & How to Apply

To join their team the next step is to submit a CV via the Apply button below. On receipt of your CV an application form will be emailed to you for your completion.

Closing date: 23rd January 2017

Our client aims to be an equal opportunities employer.