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Support Worker

Job Description

REPORTS TO:             Home Manager and Deputy Manager 

RESPONSIBILITY:      To ensure the well-being of all residents in maintaining the Six broad values’ Privacy, Dignity, Independence, Choice, Rights, and Fulfilment

To liaise with the resident’s family, friends GP, Community Nurses, specialist, pharmacists, local authorities, local councils, voluntary bodies and any other associations related the care for the elderly.

To liaise with home manager / deputy manager and other senior members of the management team on any issues that might arise.

To take part in any associated training activities in order that you ascertain the skills and knowledge to carry out your role in an effective and safe manner.

To put residents at the heart of our Care

To maintain caring environments which are comfortable, secure, homely and inviting

To be responsible to those residents who have specialist dementia needs 


To ensure the correct level of care and assistance is delivered to each service user enabling them to maintain their dignity and independence at all times.

To ensure that care practices within the home are maintained at the highest level at all times

To be effective in written and verbal communication both within the home and Head office

To effectively take responsibility for the running of the home on a shift basis, and to deputise in the absence of the Home Manager

To assist in the completion of service users documentation in line with the regulatory framework of the care standards act

To facilitate a unit within the care home as designated by the Home Manager taking full responsibility of the employee’s and service user documentation

To administer and handle Service Users medication in line with the Companies policy and procedures, ensuring adherence to the national standards and pharmaceutical guidelines

To ensure that all care practices within the home are maintained at the highest level at all times 

To report to the home manager any incident/ activity which may affect the well-being, safety or welfare of the service user

To carryout, support and assist any activity as designated by the Manager in a timely and effective manner

To assist with recruitment of the staff and devise and implement procedures to achieve appropriate levels of staff turnover 

To implement staff Rotas in an effective and creative manner and monitor attendance.

To support and assist service user’s to live as normal a life as possible, recognising that assistance should only be given when necessary

To ensure that the service user receives the highest of standards of care in respect of physical and personal needs in respect to bathing, dressing and assisting at meal times.

To ensure that the aims and objectives of the home are met at all times and to undertake direct or indirect care to Service Users as part of a team, to assist in care plan delivery under the direction of the home manager. 

To supervise and support Care Assistant and other members of staff and act as a mentor. 

To assist, support and identify Care Assistants training and development needs. 

To assist in all aspects of personal care, toileting, dressing, eating, personal hygiene and intimate personal care. 

To ensure that any relevant documentation and reports i.e. Care Plans, diaries, health and safety, maintenance are carried out during a working shift. 

To ensure that the highest quality of care is maintained at all times and to consistently display a courteous and helpful manner. 

To ensure that due regard is given to service users’ customs, values, culture, religious and spiritual beliefs, always acting in a facilitative manner that promotes the service users dignity, independence and choice. 

To assist with maintaining a safe and healthy environment, consistently demonstrating safe practice, both within the home and on occasions when escorting patients off site. 

To report any maintenance, health and safety issues to the home manager. 

It is the individual and collective responsibility of every member of staff to ensure adherence to the company’s equal opportunities policies. Racial, sexual or any other harassment or bullying will not be tolerated. 

It is the responsibility of every member of staff to ensure compliance with health and safety at work legislation. 

It is the personal responsibility of all staff to act in accordance with the Health and Social Care Act 2008 and Safe Guarding of Vulnerable Adults (Sova). 

To undertake any other duties, that may arise from time to time.



  •     NVQ2 min


Experience of  carer responsibilities

Experience of ‘Acting up’ with supervision


CQC requirements

Health & Safety legislation

Environmental issues

Safeguarding adults

Equality and Diversity awareness 


Responsive to residents who have specialist dementia needs

Excellent interpersonal skills

To encourage and motivate others

Develop and support staff and recognise their individual talents and achievements


Ability to advise


Be a good role model and set good examples 

Give staff autonomy



Job Requirements

Good English