TLC Group was formed in 2007 to operate high quality services within the care and hospitality field. TLC Group currently owns and operates six care facilities in London and Cambridge as well as a branded limited service hotel in Stratford, East London. In addition to the operational arm of TLC Group, the business is also involved with a number of developments throughout the South-East of England.
Our culture reflects a state of mind: Truth, Love, and Compassion. This culture enables us to proactively drive our business in a direction that facilitates us to provide excellent customer service and to make a difference in all areas of our business in a way that we are able to maintain long lasting relationships.
The company is also able to offer a range of management contract services and has a proven track record in the following:
* Development Management.
* Operational Management
* Personnel Management
A dynamic team of individuals manages the company with extensive management experience in the care, hospitality and construction industries.
To be a provider and employer of choice…!
To recognize each client as an individual client with differing needs and aspirations and to encourage our customers to share their ideas and support us in being innovative with our service offering.
To be aware of our social responsibilities and not only meet the demand of the local community but also enhance the local community through community cohesion and communication.
To recognized as the employer of choice, to encourage long service with clear development plans for each employee and acknowledging their contribution in shaping TLC Group’s future.
To provide the industry with a product and service that sets standards within the local community with continuous improvement through innovation and service improvement to position us as a ‘preferred provider’.
To act with integrity and maintain long standing links with our suppliers maintaining trustful relationships
To be financially robust and to deliver against agreed plans without compromising on the quality of our offering
To be aware of the impact we can have and attempt to do our part through sustainable development and waste management
Our aim is to be the preferred provider in each of our locations, setting standards and continually improving our service offering. This is also supported by the ability to use benchmark standards from the hospitality and care industry to share best practice in order to achieve the efficiencies required in today’s world.
Management a TLC Group have created their own quality audit tools which are used during announced and unannounced inspections, allowing for improvement plans to cover a wide range of business areas.
It is through a detailed analysis of customer opinion, advice and needs assessments that we can continue to deliver a consistently high-level of expertise. We continuously ask our clients to review and measure our ability and relationship against their needs and also the marketplace, allowing us to pitch ourselves at a level that others may not be able to. Customer feedback enables us to provide fast and effective solutions for any given situation but equally important, it allows us to share best practice throughout the company.
Apart from feedback, TLC Group works hard to understand each of their clients and their background on an individual basis, allowing them to provide for a variety of personal preferences and interests.
Equally important, TLC Group involves a number of their clients in decision-making that affects the day-to-day service they receive.
36 Railway Approach
+44 (0)20 8863 4637
+44 (0)20 8861 4457