Job Overview
  • Company: Retirement Villages
  • Base Pay: £7.50 /Hour
  • Employee Type: Full-Time
  • Reference ID: Not Available
  • Location: UK-WSX-East Grinstead
  • Contact: Not Available
  • Email: Send Email Now
  • Fax: Not Available's Advice

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Care Assistant Night Responder - Out of Hours
Job Description


As a Response Assistant, you will be required to provide a rapid response service to emergency calls to enable the residents in Charters Village to continue to live safely in their community.

Are you:

  • Warm, friendly, caring and enthusiastic with excellent all round communication skills
  • Adaptable and flexible yet methodical and thorough with persistence to see a job through to its conclusion
  • A genuine and caring people person with the ability to establish strong relationships with colleagues and clients while  maintaining a professional image at all times

We are looking for someone who can effectively respond to our ‘rapid response’ alarms within a Retirement Village environment.

The Purpose of the Role

The purpose of this post is to provide caring and efficient emergency response services to ensure a safe living environment for residents of the village.

Key Tasks & Responsibilities

As a Response Assistant, you will:
  • be responsible for monitoring the alarm system and providing an emergency response service to all the residents of Charters Village
  • liaise with emergency services as required including ambulance, fire, police and ensure that effective communication is maintained throughout the service
  • be part of a flexible and caring team providing an Out of Hours emergency service covering evenings, weekends and Bank Holidays 
  • be responsible for smooth operation of relevant equipment reporting any maintenance issues in line with procedures
  • ensure all feedback including compliments, complaints and comments are handled and dealt with  in a professional manner and in line with procedures
  • ensure that Health & Safety regulations are adhered to and any incidents are reported in line with procedures including taking appropriate personal protective measures
  • maintain client confidentiality, maintaining data protection and security at all times
  • adhere to existing working practices, methods and procedures

Response Assistant Benefits:
  • free enhanced DBS checks
  • training and career progression opportunities including support to gain the formal qualification relevant to you role
  • guaranteed full-time or part time contracted hours including flexible working to suit your family commitments, worked on a rota basis during days, evenings and weekends to meet the needs of our clients
  • competitive rate of pay 
  • excellent working environment
  • 5.6 weeks of annual leave
  • workplace pension scheme
  • free Employee Assistance Program (EAP)
  • free parking

Job Requirements