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Medical Case Handler posted by Nurse Plus UK

Applications close in 6 days
Full Time
£35,000 - £45,000 / year
NHS Band 7

Job Description

Reporting to the Senior Medical Manager the Medical Case Handler is responsible for ensuring that those who are injured/ill while on travel receive the correct medical attention by assessing, planning, coordinating, implementing and evaluating each individual case.

  • Communicate with worldwide medical professionals or obtain medical reports for patients treated or hospitalised
  • Organise referrals and/or admission of patients to doctors and medical facilities
  • Effectively manage all aspects of the medical case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure while delivering superior customer service 
  •  Capture all relevant information accurately, to ensure the case can be managed effectively, to the highest standards, from start to finish
  • Review medical records to assess the case management of complex medical conditions

Job Requirements

  •  RGN - NMC registration / HCPC registrations
  • Minimum of three years recent clinical experience
  • Experience of working in an International medical assistance/customer service/call center arena advantageous
  • Excellent English written and verbal communication skills
  • High levels of accuracy and attention to detail
  • Experience of following set processes and policies within a highly regulated environment
  • Ability to prioritise work load effectively and take ownership of problems and provide resolutions

Reference Number


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