Effective, professional handling of self-pay enquiries (capturing enquirer details, booking appointments, resolving queries, giving information on procedures, providing advice and practical help) from emails and phone calls with prospective self-pay patients.
Converting telephone and E-mail enquiries to out-patient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets and self-pay revenue and admissions targets.
Ensure any paper enquiries all inputted onto the CRM system maintaining accurate patient records and sales activity.
Effectively sell against competitor hospital by understanding Spire Healthcare USP’s and reinforce the USP’s
To promote and book patients to mini consultation events organised by the Business Development team.
37.5 hour, fixed term 12 month contract
Essential qualifications and training required:
No formal qualifications necessary
Essential experience required:
Excellent phone manner
Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.
A strong understanding of Spire Parkway, our consultants and the Private Healthcare business.